Returns & Exchanges

At Gemashop, we want you to love your home as much as we do, which is why we offer a 30-day return policy on all furniture and decor items in their original condition. If your new piece doesn't perfectly fit your space, our hassle-free process ensures a smooth return or exchange experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal with your order number and email address to select the items you wish to return and receive a return authorization.

• 2.
  Pack with Care

  Place the items back in their original packaging, ensuring all protective padding and hardware are included to prevent damage during transit.

• 3.
  Ship It Back

  Attach the prepaid shipping label provided in your portal to the outside of the box and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5 to 7 business days.